Privacy Policy

Privacy Policy

Effective Date: 01-13-2024
Last Updated: 08-27-2025

Gold Cactus Pools (“we,” “our,” or “us”) respects your privacy and is committed to
protecting the personal information you share with us. This Privacy Policy explains how we
collect, use, store, and safeguard your information when you use our services, website, or
communicate with our team.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, billing address,
  property address, and payment details.
• Service Information: Pool service history, maintenance requests, photos related to
  pool condition, and property notes.
• Technical Information: IP address, browser type, and usage data when visiting our
  website.
• Communication Records: Emails, text messages, and call logs with our team for
  service and scheduling purposes.

How We Use Your Information

We use your information to:

• Provide, schedule, and manage pool cleaning, repair, and maintenance services.
• Process payments and send invoices or receipts.
• Communicate updates, reminders, and service confirmations.
• Improve our services and customer support.
• Send occasional promotions, seasonal updates, or special offers (you may opt out
  at any time).
• Comply with legal, regulatory, and safety requirements.

Information Sharing

We do not sell or rent your personal information. We may share information only in the
following cases:

• Service Providers: With trusted vendors who assist with billing, scheduling, repairs,
  or IT services.
• Legal Requirements: If required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or business restructuring.

Data Security

We use appropriate administrative, technical, and physical safeguards to protect your
personal information from unauthorized access, use, or disclosure. However, no system is
completely secure, and we cannot guarantee absolute protection.

Data Retention

We retain customer information for as long as necessary to provide services, comply with
legal obligations, and maintain accurate business records.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your information, subject to legal and contractual requirements.
• Opt out of promotional communications at any time.

Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly
collect personal information from minors.

SMS/Mobile Messaging Addendum

Gold Cactus Pools offers customers the option to receive SMS text messages related to
service reminders, scheduling updates, route notifications, promotions, and urgent alerts.
By providing your mobile number and opting into our SMS program, you agree to the
following terms:

• Message Frequency: You may receive service-related and promotional text
  messages periodically (e.g., 2–6 per month).
• Message & Data Rates: Standard message and data rates may apply, depending on
  your carrier and mobile plan.
• Opt-In Consent: You will only receive SMS communications if you have provided
  consent via web form, service agreement, or direct request.
• Opt-Out Instructions: You may opt out of SMS messages at any time by replying
  “STOP.” You will receive a final confirmation text.
• Help Instructions: For assistance, reply “HELP” or contact us directly at
  623.250.0234 or support@goldcactuspools.com
• No Purchase Required: Consent to receive text messages is not a condition of
  purchase.
• Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

Contact Us

For questions about this Privacy Policy or your personal information, please contact us at:
Gold Cactus Pools
9332 N 95th Way B103
Scottsdale, AZ 85258
623.250.0234
support@goldcactuspools.com

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our
website with the updated “Last Updated” date.