Privacy Policy

Privacy Policy

Effective Date: 01-13-2024
Last Updated: 08-27-2025

Gold Cactus Pool Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our services, website, or communicate with us, including through SMS/text messaging.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, billing address, property address, and payment details.
• Service & Appointment Information: Service history, maintenance requests, appointment details, photos, and property notes.
• Technical Information: IP address, browser type, device identifiers, cookies, and usage data when you visit our website.
• Communication Records: Emails, text messages, and call logs with our team for service and scheduling purposes.

How We Use Your Information

We use your information to:

• Provide, schedule, and manage services and appointments.
• Process payments and send invoices or receipts.
• Communicate service updates, confirmations, reminders, and support.
• Send occasional promotions, seasonal updates, or special offers 
• Improve our services and customer support.
• Comply with legal, regulatory, and safety requirements.

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not sell, rent, or share the collected mobile numbers or mobile opt-in information with anyone. We may share information only in the following situations:

• Service Providers: With trusted partners who assist us with billing, scheduling, repairs, or technical support.
• Legal Requirements: If required by law, regulation, subpoena, or court order.
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, please note that no system can be guaranteed completely secure.

Data Retention

We retain customer information only as long as necessary to provide our services, fulfill legal and contractual obligations, resolve disputes, and maintain business records. You may request deletion of your information at any time, subject to legal or regulatory retention requirements.

We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your information, subject to legal and contractual requirements.
• Opt out of promotional communications or any other SMS type at any time by following the instructions in those communications or contacting us directly.

Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

SMS/Mobile Messaging Policy

If you opt in to receive SMS text messages from us:

• Purpose: We will use your mobile number to send service-related communications (reminders, confirmations, updates, urgent alerts), customer support, and, occasionally, promotions related to our services.
• Opt-In Consent: You will receive SMS communications only if you have consented via web form, service agreement, or direct request.
• Message Frequency: Message frequency varies based on your interactions (typically 2–6 per month).
• Message & Data Rates: Standard carrier message and data rates may apply.
• Opt-Out: You may opt out at any time by replying STOP or CANCEL to any message or by contacting us directly. You will receive a confirmation of your opt-out. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
• Help: For assistance, reply HELP or contact us at 623.250.0234 or support@goldcactuspools.com .
• No Purchase Required: Consent to receive text messages is not a condition of purchase.
• Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
• Non-Sharing: We do not share, sell, or rent collected mobile numbers or opt-in information with any third parties.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated “Last Updated” date. If there are significant changes, we will notify you by appropriate means.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

Gold Cactus Pool Services
9332 N 95th Way B103
Scottsdale, AZ 85258
623.250.0234
support@goldcactuspools.com
www.goldcactuspools.com